A problem is a situation that needs attention. When you encounter a problem you can solve them through the Problem Solving process
The problem solving process can be divided in different ways and the stages have been given various labels. This has been done to make it easier to understand but how it is divided and the labels that are used are not important.
To be a successful problem solver you must go through these stages:
- Recognising and defining the problem
Obviously, before any action can be taken to solve a problem, you need to recognise that a problem exists. Once you have recognised a problem you need to give it a name….. a tentative definition. This serves to focus your search for relevant information, from which you can write an accurate description or definition of the problem.
- Finding possible solutions
To find solutions of a problem, we need set goals to xpected questions such as:
– The nature of the work (emergency, critical)?
– Require a directive of superiors is what?
– Resources to do the job?
– This work belongs to settle her or not?
– The demands of the job?
– The level of difficulty – easy of work?
A problem can have many different solutions . Sometimes it is necessary to thinking ability and experience in oneself
- Choosing the best solution
This is the stage at which you evaluate the possible solutions and select that which will be most effective in solving the problem. It’s a process of decision making based on a comparison of the potential outcome of solutions.
- Identifying all the features of an ideal solution, including the constraints it has to meet
- Eliminating solutions which do not meet the constraints
- Evaluating the remaining solutions against the goals required
- Assessing the risks associated with the ‘best’ solution
- Making the decision to implement this solution
- Implementing the solution
To implement a solution you need specific planning. The plan describes the sequence of actions required to achieve the objective, the timescale and the resources required at each stage. Ways of minimising the risks involved and preventing mistakes have to be devised and built into the plan. Details of what must be done if things go wrong are also included.
To be a good problem solver, you often train themselves in actual situations. Do not think that you will never have to solve a problem, because every problem can occur daily.
Nguyen Duc Linh